Returns and Exchange Policy

King’s Framing & Art Gallery 100% Satisfaction Guarantee... We are not happy with your purchase, until you are happy with your purchase.

If you are unhappy with any of the products you order for ANY reason, feel free to return the item(s) within 10 days.  Shipping costs are the responsibility of the customer, for all merchandise returned, for any reason other than King’s Framing & Art Gallery error, damage or defect.  On exchange orders a standard postage rate applies.  Please do not send prepaid envelopes.  Fill out the reverse side of your invoice (in full), advising us of the reason for the return.  Also indicate any substitution that you would like made (if applicable), and that’ll begin the process.  If a copy of your invoice isn’t available provide the invoice number.

If there is any damage or defect, to anything in your order, please contact our Customer Service Department as soon as possible.  A return authorization must be coordinated with a member of our Problem Resolution Personnel before defective merchandise is returned.  Otherwise, shipping charges will not be refunded.

Some drop shipped and truck shipped items are subject to a restocking fee.  These product listings, while intended as a recommendation by King’s Framing & Art Gallery, are subject to errors.  King’s Framing & Art Gallery cannot be held responsible for any information misconception given by manufacturers.  In which case, it’s always King’s Framing & Art Gallery recommendation that you test each application before implementation.

We regret that we cannot give full refunds on custom ordered items, unwanted DVDs and/or Books.  All damaged or defective media will be replaced by identical products.  Damage or defect will be determined upon return to King’s Framing & Art Gallery.  A shipping charge could be applied to all returns, where damage or defect is inappropriately claimed.

If you are returning an item(s), please address the package to:

  • King’s Framing & Art Gallery
  • Attention: Returns Dept.
  • 188 Voyer Rd.
  • Corbeil, ON P0H 1K0

If you have questions, concerns, feedback regarding your order, or if you just want to talk, feel free to contact King’s Framing & Art Gallery by email, phone, live chat or mail.  Our Customer Service Department is dedicated to meet your needs with friendly and knowledgeable staff, trained to assist you during hours of operation.

Contact Customer Service:

Please feel free to Contact Us about our return policies.

Live Chat or Email - Customer Support

Call Us

  • 1-(705)-752-4211
  • Monday-Friday: 9 a.m.- 6 p.m. (EST)
  • Saturday: 9 a.m.- 5 p.m. (EST)

Mail Us:

  • King’s Framing & Art Gallery
  • 188 Voyer Rd
  • Corbeil, ON P0H 1K0

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Stephen Fieser

My survival stash of Derwent Artbars just arrived in perfect condition, and sooner than expected.
Many thanks

- Stephen Fieser

Marg Scott

I wanted to let you know that I just received my online order of my favourite St. Armand Paper plus markers.  I am so impressed with your service – thank you so much.   I am a member of our local art centre here in Kimberley BC and we have very few choices of where to purchase our supplies.  We usually leave our buying list to when we make our four hour journey into Calgary.   You have made our lives so much simpler.   I will passing on your website to my artist group of friends. 

Thank you again.
I will be back.

- Marg Scott

Susan

Thanks very much Bob, the parcel arrived last Monday and the paintings are already hanging on the wall. I appreciate your excellent service. 

Cheers,

- Susan

Carole Villeneuve

I received your order promptly. I'm very impressed on how well packaged it was, as well as the choice of art supplies you have. I've now added you on my list of go-to suppliers...

Great job!

- Carole Villeneuve

Jennifer Dany Aube

I do not do large orders often but have ordered with you once before. Your paint prices are so much better than Toronto art stores. If there are any product samples that you want to get rid of, I would be happy to receive them as I experiment with a lot of different supplies. Please save on packaging and send everything at one time. I stopped ordering from Amazon, because their overuse of packaging is out of control, and I prefer to support Cdn businesses as much as I can. Thank you for your great service, I had a great experience with my last order.

- Jennifer Dany Aube

Claudia Jorio-Cortell

I just wanted to drop you a note to thank you for sending, at no charge, the taper point shaper, I really appreciate it. Aside from this, I meant to drop you a note after I received my previous order which was also my first. Thanks for taking such great care in packaging the items purchased, such professionalism is rare to find, thank you!

I hope I’ll be able to  broaden the array of items I will order from your store, I wish you’d carry PastelMat paper J

Take care

- Claudia Jorio-Cortell