Shipping Policy

FREE Shipping on orders $75 and over!

Shipping Policy

In most cases, we offer next business day shipping when you order by 5pm, Monday through Friday. Orders placed after 5pm on Friday, Saturday or Sunday will be shipped the following Monday. Special order items may take a little longer for shipping but are generally shipped within 2-10 business days. Please be aware that items on the same order may be shipped separately and on different dates. Refer to your order confirmation for more details.

On international orders, a contact person must be available to accept the shipment between the hours of 9am - 5pm. This contact person must be available to sign and confirm the items they have ordered as part of the shipment.

We do deliver to P.O. Boxes.

Shipping is free on orders over $75 excluding GST and PST, coupons or price matches within Canada. The order is shipped pending credit approval and product availability. Orders under $75 are charged a minimum shipping fee from Canada Post.

Orders placed outside of the local trading areas may take 3-5 business days.

International Orders

Orders outside Canada may take longer depending on destination and will have a separate shipping charge based on the weight and shipping distance of the order. Furniture orders may not be available for shipping in all areas. International rates will be determined on package size and weight. Customer will be notified of total charge of shipment and order must be prepaid before shipping.

In the event of a holiday, shipping may be delayed. We observe many Federal and Provincial holidays across Canada. If you are in an area that is observing a holiday and are unsure of your shipping date, please contact us.

You may contact us by e-mail at anytime or call us at 1-705-752-4211 from 9am to 10pm EST Monday through Friday, Saturday and Sunday 9am to 6:00pm. A customer service representative will be happy to assist you.

Some items cannot be shipped using air due to size, weight, hazardous materials and delivery address. These items will only be available through Standard Ground Shipping.

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Free Shipping on orders $75 and over before tax in Canada. International Shipping available to 55 Countries

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Lowest Price

If you find a lower price online, in-store, or in print before you buy or within 30 days of your purchase we'll beat that price by 10% of the difference. In show of our gratitude for your support and appreciation for your patronage.

Stephen Fieser

My survival stash of Derwent Artbars just arrived in perfect condition, and sooner than expected.
Many thanks

- Stephen Fieser

Marg Scott

I wanted to let you know that I just received my online order of my favourite St. Armand Paper plus markers.  I am so impressed with your service – thank you so much.   I am a member of our local art centre here in Kimberley BC and we have very few choices of where to purchase our supplies.  We usually leave our buying list to when we make our four hour journey into Calgary.   You have made our lives so much simpler.   I will passing on your website to my artist group of friends. 

Thank you again.
I will be back.

- Marg Scott

Susan

Thanks very much Bob, the parcel arrived last Monday and the paintings are already hanging on the wall. I appreciate your excellent service. 

Cheers,

- Susan

Carole Villeneuve

I received your order promptly. I'm very impressed on how well packaged it was, as well as the choice of art supplies you have. I've now added you on my list of go-to suppliers...

Great job!

- Carole Villeneuve

Jennifer Dany Aube

I do not do large orders often but have ordered with you once before. Your paint prices are so much better than Toronto art stores. If there are any product samples that you want to get rid of, I would be happy to receive them as I experiment with a lot of different supplies. Please save on packaging and send everything at one time. I stopped ordering from Amazon, because their overuse of packaging is out of control, and I prefer to support Cdn businesses as much as I can. Thank you for your great service, I had a great experience with my last order.

- Jennifer Dany Aube

Claudia Jorio-Cortell

I just wanted to drop you a note to thank you for sending, at no charge, the taper point shaper, I really appreciate it. Aside from this, I meant to drop you a note after I received my previous order which was also my first. Thanks for taking such great care in packaging the items purchased, such professionalism is rare to find, thank you!

I hope I’ll be able to  broaden the array of items I will order from your store, I wish you’d carry PastelMat paper J

Take care

- Claudia Jorio-Cortell